The Halo Sport app will report poor contact when the headset is not making adequate contact with your head, and therefore cannot begin stimulation. The most important thing to remember when starting your Neuropriming Session is to make sure the Primer nibs are dark grey and very wet. If water is dripping from the Primers that is OK and will create better contact.
Before you start Neuropriming, the Halo Sport app will display an indicator bar to show how well the Headset is making contact. A fuller bar means better contact. When you have good contact, the bar will fill completely, the Start screen will appear and you can start your Neuropriming Session.
Important Note: If you have had your Halo Sport for 2 months or more and have started to experience difficulties getting good contact, you may be due for a Primer recharge. We recommend recharging Primers every 2 months to optimize contact between the headset and your head. Your headset came with one Recharge Kit; you can purchase new Primers and Recharge Kits in our accessories store.
Tips for Getting Great Contact
1. For first time use, it is recommended to run each Primer under the sink or water fountain for 30 seconds each. They will be very dry when you first unbox them, and they need to be very wet to deliver stimulation. For future stimulation sessions, holding each Primer under running water for 20 seconds should be enough. Never over-soak your Primers by letting them sit in water for long periods of time.
2. Make sure the Halo Sport headset is properly positioned on your head like a pair of over-the-ear headphones. For best results, make sure the Primers first touch your head / hair when the headset is in position (Don’t comb the headset from the front of your head into position as it will dry out the Primers). Secure the headset snugly against your scalp by pressing down on the top and sides of the headset.
3. Wiggle the Primers down through your hair to ensure they are getting the best possible contact with your scalp and not your hair.
4. If you are still having trouble, remove the headset and re-wet the Primers using the spray bottle and tap water (or, preferably, place the Primers under running tap water for 20 seconds each). Again, the more wet they are, the better. Re-insert the Primers and place the headset back on your head, making sure that it's snug against your scalp.
5. If you're still having trouble with poor contact, try using the spray bottle to wet the portion of your hair where the Primers make contact with your head. This will be especially helpful if you have thick hair.
Check out this video for a walkthrough of our poor contact troubleshooting tips:
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