For a list of supported mobile devices and Operating Systems, refer to Supported Devices and Operating Systems.
Please note, if the mobile device has already been connected to the headset, the indicator light will blink green once every three seconds showing that it is already connected. When the Halo Sport App is opened, it will automatically re-connect. This FAQ is for first time Bluetooth connections.
Also note: You need to pair Halo Sport in the Halo Sport App, not in your smartphone’s Bluetooth Settings. Halo Sport can only be paired to one Bluetooth device at a time. If the Halo Sport App says ‘Paired to device’ that means it is connected to a different Bluetooth device than the one you are trying to use.
1) Make sure the Halo Sport headset is turned on by pressing the silver power button on the right ear cup. The indicator light will start to rapidly blink green. If it is blinking slowly, put the headset into pairing mode by holding down the power button for about 7 seconds (until it starts rapidly blinking).
2) Open the Halo Sport app on the mobile device and select the correct Halo Sport. Please note, the headset will show up as Halo Sport 'XXXXX' where 'XXXXX' represents the last 5 digits of the device's serial number. This can be found on the gift box or on the inside of the left earcup.
3) Halo Sport will connect to the mobile device. When sucessfully connected, the indicator light will shine white for ~2 seconds. After the indicator light will slowly blink green indicating it is connected to a mobile device.
Experiencing connectivity issues? Check out the support article relevant to your phone model below: