What do I do if my Halo Sport won't play music?

To play music on your Halo Sport, refer to Playing Music on Halo Sport. If music is not playing on your Halo Sport headset, follow the steps below:

1) Make sure the audio cable is plugging into the audio port on the left earcup and into the music device (i.e. iPhone).

2) Remove the audio cable and re-insert

3) Verify music device is playing audio

4) Check if there is any damage done to the audio cable being used and replace if there is. 

Please note Halo Sport DOES NOT play music over Bluetooth. 

tags: Spotify, Pandora, iTunes, music, Bluetooth audio, sound, aren't, isn't, not, won't, working, issues, malfunction, problem, damaged, broken, defective