How do I fix a "Poor Contact" message?

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7 comments

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    Justin Goudreau

    I used my HaloSport 3 or 4 times and now it now longer makes contact. It keeps telling me "poor contact" . I have literally soaked the nibs in water trying to get this thing to work. So frustrated. 

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    Bob Clark

    Hi Justin—saw you have been in contact with our team via email, but please let me know if there is more we can do to assist!

     

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    Vickilarnach

    I am having the same problem.  No matter how much I soak them the app still shows all three bars and the message Poor Contact.

     

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    Vickilarnach

    Should I soak them in that primer sachet liquid to start off?

     

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    Leah McKnight

    Hi Vicki - If you have followed all of the tips on this page and are still struggling to establish good contact, we are happy to set up a Skype session with you to identify the problem.

    If your Primers are new, you should not have to use your Recharge Kit to establish good contact; the Primers are already infused with a solution that makes them conductive when soaked with water (which enables good contact). The Recharge Packs are meant to be used when your Primers lose their conductivity over time (after 60-100 sessions).

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    Vickilarnach

    I have a lot of thick curly hair, so it occurred to me to wet the section of hair that the pads come in contact with.  Hurrah!  It worked and I was able to complete a full session.

    I also must comment that I used the headphones to practise piano using an electric piano connected with the headphone cables.  

    The sound is incredible using these headphone.  Well done Halo for not only producing this amazing device but doing it with superior sound!

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    David Shen

    Product feature request - i think the headphones could use a below the chin strap to keep the band tight against the head. sometimes a bit of activity will cause loss of contact for me. But if there was a strap that helped keep the headset tight against my head, that would help. thanks!

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