If you are having trouble connecting Halo Sport 2 to your Android device via Bluetooth, the following steps will give you a fresh start and should help you to connect successfully:
- Put Halo Sport 2 into pairing mode: Turn the headset on and hold down the pause button (between the +/- volume buttons) for about 7 seconds until the light starts flashing quickly.
- Turn off the headset. Press and hold the power button until the indicator light turns solid green and starts to fade away, then release. The light will turn off and stay off.
- Close the Halo Sport app (Typically this can be done by tapping on the bottom right button of the screen - usually a square button - and swiping the app away).
- 'Forget' Halo Sport in your Bluetooth settings. Go into your Settings app → Bluetooth settings → Tap any Halo Sport listing or the gear icon to the right of the device name → Tap 'Forget' or 'Unpair'. Do this for every Halo Sport listing in your Bluetooth settings.
- Re-open the Halo Sport app.
- Turn on your headset and attempt to connect.
If the steps above do not get you connected, please check to make sure that your Android Device and Operating System are supported. You’ll also want to make sure that you have the latest version of the app (Play Store → Menu → My apps & games → see if Halo Sport says "Update." If it is, tap Update).